Return Process

To initiate a return, please follow these steps:

• Contact our customer support team at support@kranium.in within the eligible time frame mentioned above.
• Provide your order number and details of the issue, including clear photos if the product is damaged or incorrect.
• Our team will review your request and, if approved, provide you with instructions on how to return the item(s).
• Once we receive the returned item(s) and verify their condition, we will process your refund.

At Kranium, we want you to be completely satisfied with your purchase. If you are not satisfied with your purchase for any reason, we are here to help. Please read our Return Policy carefully to understand our policy on returns.

1. Eligibility for Returns

We will consider return requests for the following reasons:

• Change of Mind: If you change your mind about a product and wish to return it, you may do so within 7 days of receiving the item. Please note that in such cases, you may be responsible for return shipping costs. All Sale orders are final orders.
• Defective or Damaged Products: If you receive a defective or damaged product, please contact us within [number of days] days of receiving the item. We will provide instructions for returning the item and offer a replacement or refund, depending on your preference.
• Incorrect Items: If you receive an item that is different from what you ordered, please contact us within 1 day of receiving the item. We will arrange for the correct item to be shipped to you or issue a refund, depending on your preference.

2. Conditions for Returns

• The item must be in its original condition and packaging.
• The return must be initiated within the eligible time frame mentioned above.
• Returns will be processed in the form of a replacement or refund, as per your preference.

3. Non-Returnable Items

Please note that the following items are non-returnable:

• Gift cards.
• All Sale Orders.

4. Return Shipping Costs

If the return is due to a change of mind or preference, you may be responsible for return shipping costs. If the return is due to a mistake on our part (e.g., sending the wrong item) or a defective or damaged product, we will cover the return shipping costs.

5. Contact Us

If you have any questions or need assistance with a return, please contact us at sustainableclothing22@gmail.com. We are here to help and ensure your satisfaction.

6. Changes to this Return Policy

Kranium reserves the right to update or modify this Return Policy at any time.