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Refund Policy

Kranium Refund Policy

At Kranium, we are committed to ensuring your satisfaction with our products and services. If you are not entirely satisfied with your purchase, we're here to help. Please read our refund policy carefully to understand your rights and options.

1. Refund Eligibility

We accept refund requests under the following conditions:

  • The product is damaged or defective upon delivery.
  • The product received is different from what was ordered.
  • You have received the wrong quantity of items.
  • You wish to return a product due to a valid reason in accordance with applicable laws.

2. Refund Process

For Domestic Refunds (Within Our Domestic Location):

  • Once your refund request is approved, we will initiate the refund process.
  • Refunds will be processed within 7 business days.
  • It may take an additional 2-3 business days for the refunded amount to appear in your bank account.

For International Refunds (Outside Our Domestic Location):

  • Once your refund request is approved, we will initiate the refund process.
  • International refunds typically take between 10 to 15 business days to process.
  • Please note that the exact timeframe for the refunded amount to appear in your bank account may vary depending on your bank and the international transaction processing times.

3. Refund Request Procedure

To request a refund, please follow these steps:

  • Contact our customer support team within 30 days of receiving the product.
  • Provide your order number, a detailed explanation of the reason for the refund, and any supporting documentation such as photos of damaged items.
  • Our customer support team will review your request and notify you of the approval status.

4. Exceptions

Please note that certain products or situations may be exempt from being eligible for refunds:

  • Personalized or customized items that cannot be resold to other customers.
  • Perishable goods, digital products, or products with hygiene-related concerns (e.g., swimwear, underwear) unless they are damaged or defective.
  • Items that are not in their original condition or packaging.

5. Contact Us

If you have any questions or concerns regarding our refund policy or the status of your refund, please contact us:

Email: support@kranium.in

Our goal is to provide a transparent and efficient refund process to ensure your peace of mind when shopping with Kranium. We appreciate your trust in us and are dedicated to resolving any issues promptly and fairly.